| STS offers an ACD feature set that includes hunt groups,
call queuing when all users are busy, and no-answer treatments. Auto Attendants
can be used to route callers to the correct group of agents, such as sales
or technical support. STS can expand the capabilities of legacy call centers
by allowing call center agents to be geographically distributed. Agents
can take calls from home, a satellite office or from mobile handsets. |
