STS - INTELLIGENT IP AT WORK : SLA

Call Forwarding Busy
Lets the user automatically redirect all calls to another telephone number when the user’s phone is busy. This feature may be activated using a feature code.

Call Forward - No Answer
Lets the user automatically redirect all calls to another telephone number when the user doesn't answer. The user can control the duration of the no answer timer based on the phone to which the call is forwarded. This feature may be activated using a feature code.

Call Forward Physical Phone
This feature allows calls to be forwarded to a specific phone, not the user of the phone. This is especially useful if a remote or temporary employee temporarily takes up residence in the office of someone who has all his or her calls forwarded to voice mail. With this feature, the temporary user can receive calls at a primary user's phone.

Call Forwarding Unconditional
Lets the user forward all calls to an alternate number, either a business extension or external number. IP or IP-enabled digital phones are set using the soft keys, EVO Portal, EVO Office, or EVO Traveler.

Call Waiting
Notifies a user on an active call that there is a second incoming call. The user can switch between the two incoming calls using the Hold/Flash feature button on their business phone. Analog Phone Sets: Upon hearing the call waiting tone, the user can press hook flash or hold if available, to place the original party on hold and connect the calling party.

Call Waiting Enable/Disable
Lets the user cancel the call-waiting feature by either invoking a feature code through the phone keypad or by mapping the code to a feature key through the EVO Portal My Phone tab. To re-enable call waiting, the user invokes another feature code.

Authorization Codes
Some phones are restricted from dialing anything other than calls local to a campus. If the phone is to be used to dial another destination, users are required to dial a feature code + authorization code followed by the number. Authorization Codes enhance a station’s calling privileges or override calling restrictions placed on a particular line. Unlike most features, Authorization Codes are assigned to individuals, not to stations.
2-9 Digits; never start with a "0" or a "9."

Black List Dialing
Using a combination of the spare class of service dialing restrictions and the tenant-dialing plan, specific prefixes or numbers can be blocked from being dialed.

Billing (Account) Codes - Mandatory
Requires users to enter a code each time a call is made. This code is then output in the EVOlution CDR's allowing the call information to be used for other reason, e.g., billing codes can be used to identify all calls to a specific client so the client can be billed accordingly.

Billing (Account) Codes - Optional
Allows users to optionally enter a code when making a call. This code is then output in the EVOlution CDRs.

Call Restriction
Lets the administrator allow/restrict dialing of: emergency calls, long distance carrier calls, information calls, international calls, international operator calls, local calls, local operator calls, long distance operator calls, premium service calls, and toll free calls.

White List Dialing
Using a combination of the spare class of service dialing restrictions and the tenant-dialing plan, calls can be limited to specific prefixes or numbers.

Conferencing (3-way, 4-way)
Lets the user add up to three parties to a call (four total).

EVO CIERGE
This feature gives premium users the ability to control most of your enhanced VOIP features from any web browser. You can also display real time summary of all missed calls, received calls and dialed calls. EVO CIERGE enables selective call forwarding to multiple devices. Contacts can be classified into different groups and treated accordingly; VIP’s, Friends, Family and All Others, thus, enabling personalization of call treatments to better control and manage your incoming calls.

EVO Office
EVO Office integrates EVOlution’s communications suite with Microsoft's Outlook®; enabling end-users to access, control and manage their communications services via the Outlook environment. With EVO Office, service providers can offer their business customers a compelling application that provides advanced features including find-me/follow-me, click-to-call, call logs, and synchronized and integrated directories from your existing desktop environment. Setup wizard included.

EVO Portal
EVO Portal is a personal communications portal that consists of a series of web-based portal interfaces that lets users personalize their features. EVO Portal is password protected and can be customized by each user. EVO Portal is browser based so you can access from anywhere. No more lost or forgotten numbers, call logs keep automatically. Easy to use with search capability, contact manager, click-to-call and click-to-email graphical user interface (GUI).

EVO RIO (Remote Instant Office)'
EVO RIO makes any phone a business phone, giving users' remote "virtual office" capabilities. EVO RIO enables users to make outbound calls from a remote phone just as if they were seated at your office desk. Remote and traveling employees take their office phone service with them, yet the call charges are retained by the office. The caller ID of your business phone (not the remote phone) is forwarded when making outbound calls. The System extends a single-number and single-mailbox access to any remote. Remote workers have the EVOLUTION business phone features, including click-to-call, customized call treatments, personal and company directories from anywhere.

Call Groups
Let companies create groups of users for which specific features work. Group dependent features include group call pickup, directed call pickup, intercom, and distinctive ringing.

Hunt Groups
Lets the office administrator enter a series of numbers to which calls are routed when the previous number tried does not answer. For example, when the first extension (line) does not ring, the phone set will ring on the second extension (line).

ACD (ADD on Feature)
ACD brings distributed call center capabilities to small and medium-sized business without requiring the purchase of costly ACD software. ACD includes advanced features such as balanced call distribution for more efficient and professional call handling, call queuing with music and announcements-on-queue, easy one-button check-in or check-out of the "employee" agents, and caller information is displayed on the phones LCD display.

Voicemail
Busy, unanswered and all calls destined for a user can be directed to a premise-based voice mail system. The message waiting indication from this system will also be displayed on the business users’ phone.

Message Waiting
For IP and digital phones, a phone lamp notifies the user a message has been left on voicemail and a message button acts as a speed dial key to voice mail. Analog phone users receive stutter dial tone when a message is waiting. The customer must order voicemail in addition to the CommSuite in order for this feature to be enabled.

Speed Dialing Corporate
28 speed dial codes (programmed by the office administrator) and are available at the company level. Programmable via Browser Interface to map to a free button, or accessible via Feature Access Codes

Speed Dialing Personal
Lets the user program up to 20 entries (from their Personal Communications Portal) accessible either by their phone keys or through a feature code.

Call Logs
Using the LCD display of IP and IP-enabled digital phones, the user can access the missed, outgoing, and incoming call logs. If the user also subscribes to the contact feature, the name of the contact is also displayed in the log.

Click-to-Call LCD
Lets the user call a specific number from the call log or speed dial list shown on their business phone LCD. This feature is not available on Analog phone sets

Call Pick-up - Lets users retrieve a call that has been parked against an extension. This feature is accessible via the LCD on IP or IP-enabled digital phones or feature codes for analog phones.

Call Pickup - Directed
Lets the user pick up an incoming call ringing at any extension by entering the feature code and the extension. The pickup can be restricted to the user’s call group.

Call Pickup - Group
Lets any business user pickup an incoming call currently ringing at any phone in the user’s call group using a feature code or preprogrammed feature button.

Bridge Line Appearance/Shared Line Appearance
Allows multiple extensions to appear on the same handset. As calls arrive on those extensions, the caller information is displayed on the attendant's LCD. Each extension can be programmed as LED indication only, LED/Ringing/Call Waiting Tone, and LED/Ringing/No Call Waiting Tone.

Bridged (Multi) Line Appearances - Call Group
Lets multiple extensions appear on multiple handsets allowing users on a single phone to answer/place calls to/from these extensions.

Bridged Line Appearances - Virtual Line
Lets extensions not dedicated to a primary phone to appear on multiple handsets. This provides businesses extra flexibility in how to manage incoming calls.

Call Forking Primary Device
Allows users to associate MGCP and SIP devices/applications with a single extension. Calls to the extension then ring all phones, upon answer, all other devices stop ringing. All devices can place outbound calls using the same phone number.

Call Forking Ringing Options
Allows a user to indicate whether all devices are rung or just the primary.

Call Forking Phone Registration Restriction
The office/group administrator can restrict the number of devices bound to the extension.

Call Forking Phone Nicknames
Allows the user to associate nicknames with the different devices. The nicknames make management of the phones easier from the user perspective.

Caller ID Presentation Network - Outbound
Presents the number of the calling party to the user. This applies to IP, digital, and analog phones with appropriate caller ID display equipment.

Caller ID Presentation Contact
Lets the user or corporate contact data provide the name associated with a phone number in the call logs and caller ID display. Without this feature, just the phone number is displayed.

Caller ID block/unblock
Lets a user enable displaying of the user's caller ID outside of the business or lets the user disable displaying of the user's caller ID outside of the business. This is performed using feature codes and feature buttons programmed on the phones.

Caller Name Presentation
resents the network provided name or EVOlution derived name (from contact database) to the users IP, IP-enabled digital or analog phone.

Anonymous Call Rejection
Lets users always block calls from people who have caller ID blocked, a busy tone is played.

DID (Direct Inward Dialing)
DID lets a caller access another user's extension, directly, without going through an attendant.

DOD (Direct Outward Dialing)
DOD lets the caller place a call, without going through an attendant, to a seven- or ten-digit number, by dialing an external access code (such as "9") as defined by the specified dialing plan.

EVO Fax
EVO Fax is a program that receives faxes without the use of a fax modem. Your faxes are received as a PDF attachment in an email for easy viewing and printing. Faxes can be emailed as attachments. A DID number is assigned to facilitate the EVO Fax.

Intercom Calling
Lets authorized callers, such as attendants, place a call to another user where the user's phone beeps and the phone's microphone and speaker are automatically activated allowing the user to speak hands free with the caller. The intercom feature can also be programmed onto a speed dial button for easy access. The intercom feature is available within a specified user environment (tenant or group). Intercom can be enabled for an entire tenant or for a call group using class of service.

Auto-Attendant (Standardized) (ADD on Feature) ****
This is a standardized greeting that customer will hear when they call in.
"If you want to speak with someone in the Sales Department, Press '1.' If you want to speak with H.R., press '2.' If you want to speak with Customer Service, press '3.' "

EVO Console (ADD on Feature)
EVO Console offers a new approach in competing with Hosted IP solutions by providing an easy-to-use and a feature rich soft attendant console that runs on a PC at your site. Personalized call answering allows receptionists to answer and handle calls with greater personalization. Using caller ID combined with presence management; receptionist can handle calls based on the called party's availability. EVO Console offers additional advanced features such as color-coded, drag-and-drop interface allowing receptionists to easily manage and send calls to appropriate individuals with or without answer supervision and a "virtual front desk" which can be utilized for resource and/or time zone management for greater flexibility; receptionists can login to the console function from anywhere.

Click-to-Call LCD
Lets the user call a specific number from the call log or speed dial list shown on their business phone LCD. This feature is not available on Analog phone sets

Call Park
Lets users place an active call in a 'hold' state, where it can then be retrieved (picked-up) by another user. The LCD lets the user know that a call has been parked. For analog phones, the feature is accessible via feature codes.

Call Transfer - Blind
Lets a user transfer an active call to another extension through a series of keystrokes on their business phone or using hook flash and transfer on analog sets.

Call Transfer - Consultative
Lets a user converse with a 3rd party and then transfer the call to that party through a series of keystrokes on their business phone. From analog sets, the user performs a hook flash, dial, converse, and hang-up to perform transfer.

Call Hold
Lets the user place an active call on hold using their business phone. Analog Phone Sets: Lets the user place a call on hold by pressing hook flash.

Simultaneous Ring
When an incoming call comes into the main number, all devices designated to ring (up to three) simultaneously will ring. When the call is picked up, all other devices will stop ringing. Allows a user to configure incoming calls to simultaneously route to multiple endpoints, both on-net and off-net. Simultaneous Ring requires the user to be configured with EVO CIERGE. The end-user has the option of modifying any EVO CIERGE call treatment to have all devices ring simultaneously. Helps the person "on the go" or "in & out."

Distinctive Ringing
Lets users hear different types of rings depending on internal or external callers. Rings are endpoint specific and distinctive ring is enabled through class of service.

Do Not Disturb
Lets the user specify 'do not ring this phone' from a key on the phone set, or from the personal communications portal. From the phone, the WMI treatments will remain in effect. From the WMI calls will be forwarded to voicemail, if purchased; busy, if no voicemail.
Analog Phone Sets: Activated from the user's communications portal.

Last Number Redial
Lets the user automatically redial the last dialed number by pressing a single button on the business telephone (programmable via Browser Interface to map to a free button), or accessible via Feature Access Code.

Last Call Return
Lets the user return the last incoming call where caller id was available by dialing a feature code. This is also assignable as a line/feature key through the My Phone tab.

Malicious Call Trace
Lets the user mark a call as 'malicious' by entering *57 anytime during a call. This will write a special CDR indicating the call was marked by the user as a malicious one and should be traced by the service provider.